1. Information We Collect
We may collect and process the following types of data: We collect personal information you provide such as your name, email address, mailing address, phone number, billing/shipping address, and payment information when you make purchases or subscribe. We also gather usage data such as your browsing behaviour on our site, pages visited, time spent, device/OS details, IP address, and other technical data. Additionally, we use cookies and tracking technologies like web beacons and analytics tools to understand user behaviour and improve services.
2. How We Use Your Information
The information we collect is used for processing orders, payments, and subscriptions, as well as for delivering digital or print products and services.
We also use it to provide customer support, respond to communications, and send updates or promotional content (if you have consented).
Your data helps us improve our website, products, and user experience, while also supporting fraud prevention, security, and compliance with legal obligations.
3. Sharing and Disclosure
We do not sell your personal data. However, we may share information in specific cases.
We share data with trusted third parties such as payment processors (e.g., Razorpay) and courier partners to fulfil your orders.
Data may also be shared with service providers like email platforms, analytics, or support systems that help run our operations.
In certain cases, we may disclose data to comply with legal obligations, enforce our Terms & Conditions, or respond to valid claims.
4. Data Retention
We keep your personal data only for as long as needed to fulfil the purposes outlined in this policy, or as required by law.
Even after cancellation or account deletion, transaction records may be retained for accounting, regulatory, or legal compliance.
5. Security
We take reasonable technical and organizational measures such as encryption, secure servers, and restricted access controls to protect your data.
However, no method of transmission or storage over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and related technologies to track user activity, understand preferences, and enhance performance.
You may disable cookies in your browser settings, but some features of our site may not function properly without them.
7. International Transfers
If you are outside India, your personal data may be transferred to or stored on servers in India or other jurisdictions where our service providers operate.
We implement safeguards to ensure that your privacy rights are protected during such transfers.
8. Your Rights and Choices
Depending on applicable law, you may exercise rights such as accessing, correcting, or updating your personal data.
You may request deletion, restriction of processing, or withdraw consent for certain uses.
You may also object to direct marketing or specific processing activities.
To exercise these rights, please contact us using the details provided in Section 12.
9. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors.
If you believe we may have collected such data without parental consent, please notify us so we can delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date revised.
For major changes, we may also notify users via email or a site notice.
11. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India.
Any disputes shall fall under the jurisdiction of the courts located in Visakhapatnam, Andhra Pradesh, India.
12. Contact Us
For any questions, concerns, or requests about this Privacy Policy or your data, you can contact us at: contact@mednovapublications.com
