1. Digital Products & e-Magazines
- Once a digital product (e-book, e-magazine, or article download) is purchased, it is delivered instantly.
- Cancellations are not possible for completed digital purchases.
- Refunds will be issued only if you are charged more than once for the same order due to a technical error.
2. Print Publications & Shipping
- Orders for physical books or magazines can be cancelled within 24 hours of placing the order, provided the item has not yet been shipped.
- If the product is already dispatched, the order cannot be cancelled.
3. Subscription Plans
- Subscription cancellations must be requested at least 7 days before the next billing cycle.
- Once a subscription period has started, it is non-refundable.
- If a duplicate subscription payment occurs, we will issue a full refund.
4. Processing & Timelines
- Approved refunds are processed within 7–10 working days through the original payment method.
- Processing times may vary depending on your bank or payment provider.
5. How to Request a Cancellation or Refund
- Please email us at support@mednovapublications.com
- Include your Order ID, transaction date, and registered email for faster processing.
- Our support team will confirm eligibility and guide you through the process.
6. Exceptions
- Refunds are not provided for promotional or discounted items unless there is a billing error.
- Any abuse of the refund policy may result in account suspension.
7. Legal & Compliance
- This policy is governed by Indian laws.
- MedNova Publications is registered under GST: 37AJYPN8878N1ZL.
